Our aim is for our processes to be as easy to follow as possible, therefore you can find definitions for some of our terms below.
A qualified individual with detailed industry knowledge who provides independent arbitration over unresolved complaints and whose decision is final within the complaints process. However, any party has the right to pursue legal settlement.
A charge for delivery of supplies and collection of unsold copies.
A publication that is not Sale or Return and unsold copies cannot be returned for credit.
An agreed payment made to a retailer to cover insertion costs.
Where a retailer delivers newspaper and/or magazine product to consumer homes.
An agreed pence per copy payment paid to the retailer for insertion of newspaper supplements or handling payments for vouchers/copies.
Press Distribution Forum. Industry body with representatives from Publishers, wholesalers and retailers providing a self-regulated forum for associations and companies involved in the supply and distribution of newspapers and magazines.
An individual who administers the complaints process within the PDF Charter and provides support and guidance for retailers undertaking a complaint.
Press Distribution Review Panel. Industry body with representatives from Publishing, Wholesale and Retail chaired by an independent Chairperson with responsibility for ensuring compliance with the Press Distribution Charter
Newspapers – The same problem occurs three times in three weeks for Monday to Friday newspapers, or three times in six weeks for Saturday or Sunday newspapers.
Magazines – The same problem occurs three times in six issues of a weekly, fortnightly or monthly magazine.
Deliveries of newspaper magazines or sections before delivery of the actual publication.
A defined sales efficiency percentage for newspapers
A publication for which unsold copies can be returned to the wholesaler for credit.
A process where a proportion of initial retailer supply is retained at Wholesalers or Distributors with Electronic Point of Sale (EPoS) data driving subsequent supplies in response to consumer demand. Only retailers with EPoS systems are involved in this process.
This definition is used in assessing a complaint and will be determined by the circumstances of each individual case.
A Retail Delivery time, is the time agreed by the wholesaler and retailer as the latest time by which it is operationally feasible for the retailer to receive his newspaper delivery.
A Scheduled Delivery Time is given to a retailer where an RDT could not be agreed. The SDT is the time by which the wholesaler is able to deliver to the retailer, based on current arrival times to the wholesale house.
The purchasing of newspapers or magazines from another retailer; not supplied directly by a wholesaler.
A recall note for returning redeemed vouchers.
A fixed financial payment awarded to reimburse retailers for the proven loss on the sale of newspapers and magazines resulting from late delivery or under allocation of product.
The amount of restitution in the case of proven loss in respect of any one shop for any one claim shall not exceed £60. The total amount in respect of any one occurrence shall not exceed £6,000.
Restitution under the Press Distribution Charter can only be awarded for proven loss on the sale of newspapers and magazines. It does not cover any other items sold by the retailer.
In circumstances where the wholesaler was at fault for non-delivery of products or under- allocation of products the wholesaler will reimburse the customer for lost margin on the sale of that product.
In circumstances where the wholesaler was at fault for late delivery of products and that lateness necessitated the redelivery of HND copy the wholesaler will reimburse the customer 55p per copy redelivered, with a minimum award of £5.50.
In circumstances where the publisher/distributor was at fault for late delivery of products and that lateness necessitated the redelivery of HND copy the publisher/distributor will reimburse the customer 43p per copy plus retail margin capped at £60.00, with a minimum award of £5.50.