Help and contact

How do I make a complaint?

Learn more

Where can I view the Charter?

Read the Charter
Getting in touch with us

If you have read the Charter and our Complaints page and are still unsure about how to make a complaint, what evidence to supply or any aspect of the Charter, please contact us.

For urgent queries, please call our office on 0843 289 3967.
Open Monday to Friday from 9am - 5pm
Please note that calls may be monitored or recorded for training and security purposes.

For less urgent matters, please use the contact form below and we will get back to you as soon as we can.

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Wholesaler contact

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Call us on 0345 1255222